We hope that you will be pleased with your order. If you have any problems, please notify us by email, within seven days of receipt of your order. We will only refund or exchange unused products if they are returned to us in their original packaging and in a re-saleable condition. If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. 

COVID-19 Shipping Update

Delivery Times

Please be aware there may be slight delays with delivery times at this time. You will be informed where significant changes to delivery times are anticipated.

 

Hygiene & Safety

Please note our team are taking all necessary precautions to ensure your orders are packed and delivered within the safest possible manner during COVID-19.

 

Shipping Fees

UK - Standard Shipping (3-5 Working Days) - £3.25
Orders over £30 (Standard Shipping) - Free Shipping

International - Standard Shipping (7-9 Working Days) - £12.99
Orders over £60 (Standard Shipping) - Free Shipping

Please note: Orders placed after 2pm GMT will be processed the next working day.

Please contact its@commonsenselondon.com if you require more detailed shipping information or have specific shipping requirements.

• When you first burn your Common sense candle, burn it until the wax pool reaches the edge of the vessel. This will ensure your candle always burn flat.
• Always trim your wick, every time you light your candle. Discontinue burning when you have 1cm or less of wax in your candle.
• Always place your Common Sense candle on a heat resistant surface. Do not leave your candle unattended and keep away from children, curtains and pets.
• Do not burn your candle for more than three hours at a time.
• Burning for too long can cause the wick to move, or slant. If you see a flaming wick come close to the vessel wall, extinguish the flame and straighten the wick to prevent the vessel from cracking.