We hope that you will be pleased with your order. If you have any problems, please notify us by email, within seven days of receipt of your order. We will only refund or exchange unused products if they are returned to us in their original packaging and in a re-saleable condition. If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. 

• When you first burn your Common sense candle, burn it until the wax pool reaches the edge.. This will ensure your candle always burn flat.

• Always trim your wick, every time you light your candle. Discontinue burning when you have 1cm or less of wax in your candle.

• Pillar candles can be leaky when burning. A flat, steady plate or candle dish is always recommended for underneath. If the wax is dripping too much, simply blow the candle out and wait until the leaked wax has slightly solidify. Scoop up the wax and place it back in the candle, blocking the leak holes. Wait until the wax has completely harden, trim the wick and relight. This will make the burning time longer.

• Always place your Common Sense candle on a heat resistant surface. Do not leave your candle unattended and keep away from children, curtains and pets

• Do not burn your candle for more than three hours at a time.

• Burning for too long can cause the wick to move, or slant.